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  • Regulations and building permissions and declarations
    • I have to install a pergola at my home. Are there any building practices to follow?

      Regulations governing the request for municipal authorization for the installation of pergolas vary and depend on the town-planning regulations of the Municipality the pergola is being installed in. Usually a DIA is sufficient. In any case, it is advisable to consult the Technical Office of the Municipality or a planner who can complete the paperwork for you.
      Check among the services offered by our Atelier for ones that can guarantee you assistance with standards.

      » Find your nearest reseller

      Apart from this, condominium regulations, if they exist, must be checked, and the rights of third parties must always be respected. You must also find out if you live in areas subject to environmental or landscape restrictions.

    • I have to install an awning at my home. Are there any building practices to follow?

      For awnings (drop, arm and domes) you do not normally need to request normally need to request authorization from the Municipality. In any case, if they are fixed structures (Arteurbana and Linearossa) it is advisable to consult the municipal town-planning regulations, directly or through a planning firm.
      Check among the services offered by our Atelier for ones that can guarantee you assistance with standards.

      » Find your nearest reseller

      Apart from this, condominium regulations, if they exist, must be checked, and the rights of third parties must always be respected. You must also find out if you live in areas subject to environmental or landscape restrictions.

    • Are there any tax breaks for the purchase and installation of an awning?

      At the moment, the only breaks concern Public Administration tenders and not installations by private individuals or companies. However, that could change in the near future because operators and associations in the sector have been promoting the request to the government for some time.

  • Maintenance
    • How can I clean my awning or pergola?

      To find out how to best clean the awnings and fabrics, please consult the Use and Maintenance Manual that accompanies the awning or pergola, and the Consumer Indications can be downloaded here.
      In any case, as the fabrics are for outdoors and are treated to be as resistant as possible to wear and tear, the elements and mould, washing must be delicate, with warm water and neutral soaps.
      In general, avoid 100° pressure washers that could permanently damage the fabrics. For more complete cleaning indications please consult our Atelier resellers, who can help you with specifically designed products.

      » Find your nearest reseller

       

    • Is there anything particular I must do to protect the awnings during winter?

      The fabrics Gibus uses for the awnings and the structures have all been designed and treated to remain outdoors, even in winter. However, the awnings that are protected inside the cassette (arm or drop awnings) or a protective roof (awnings or pergolas) undeniably last longer.
      In the case of particular exposure to saline fog or dense smog, storage during winter can be advisable; some resellers offer this service (disassembly of the awnings before winter, cleaning, storage, and reinstallation before spring. Consult the sheets of the points of sale to find out about the services that the Atelier resellers can provide).

      » Find your nearest reseller

       

    • I would like to replace the cloth because the awning structure seems to still be in good shape. Is that possible? Who must I consult?

      Yes, the cloth can be replaced. You can also decide to change the type of fabric, apart from the color or pattern. You can simply contact the Gibus Atelier nearest you by clicking here.

       

  • Warranties
    • How does the 5-year Gibus guarantee work?

      The Gibus awnings and structures are guaranteed for 2 years from the date of purchase. Gibus, with exception to provisions by law, extends the guarantee to 5 years the moment the client asks his or her trusted Gibus reseller for an obligatory maintenance intervention within the 2nd year. The guarantee for the 3rd year covers 60% of the value of the product, for the 4th year it covers 50% and for the 5th year it covers 35%. Extending the guarantee to the 3rd, 4th or 5th year covers the replacement of the parts Gibus recognizes as defective and does not cover the costs of labor, disassembly, assembly, or minimum service charge.
      Refer to the Use and Maintenance Manual and the current Price List to find out about the services and costs.
      Finally, the guarantee for the Gibus awnings and structures sold after January 14, 2014 is only valid if said awnings and structures are equipped with an anti-counterfeiting hologram with an identification number for tracking.

    • Which fabric defects are not covered by the guarantee?

      The guarantee does not recognize defects and limits of the fabrics as described in the Consumer Indications: undulations near stitching, undulations on the edges of the cloth, undulations or beehives at the center of the cloth, folds from compression and rolling, small holes and “pin stripes”. In addition, Cristal cloths are not covered by the conventional guarantee (3rd, 4th and 5th year).

    • Do the motors fall under the awning guarantee?

      Yes, but the extension to 5 years is only valid if Obligatory Maintenance is done by the 2nd year.

    • What is Obligatory Maintenance?

      Obligatory Maintenance is having the product “serviced” within the terms set forth by the manufacturer, the Gibus reseller, in order to continue with the guarantee; the intervention is charged to the client.

  • Prices and estimates
  • Fabrics
    • Do waterproof fabrics for awnings exist?

      For a fabric to be defined as waterproof it must withstand the passage of water placed on a 1000-mm column, therefore the only fabrics as such are reverse acrylics, resinated polyester and the Soltis W96, the precontraint 602, 302 and the blackout Opatex.
      The first are more suited for awnings, while the precontraint and opatex are better for pergolas. In any case, the specific application must be evaluated with the Gibus Atelier, who con best advise you.

      » Find your nearest reseller

       

    • Are there fire-retardant fabrics for awnings?

      Yes, there is the Class 1 FR fire-retardant and waterproof polyester, or some Class 1 PVC fabrics, such as Soltis and Screen, or other Class 2 ones, such as Opatex, 602 Block Out, 302.

    • Are there any specific indications I must follow if I choose Cristal for my awning or for the lateral closure of a pergola?

      Cristal is an unstable transparent PVC that Gibus “stabilizes” through an internal procedure that considerable reduces its shrinkage over time and through use.
      Despite this, we recommend using it with drop awnings that have lateral guides outfitted with zips. Moreover, Gibus sets forth the following conditions so that Cristal best meets clients’ needs:
      - If the awning is moved manually with a crank, the instructions on the label, that is avoiding lengthening the fabric due to excessive traction, must be followed;
      - It must not be used if the temperature falls below -5° or rises above 50°;
      - The little undulations that form in areas near the guides are an optical defect that cannot be disputed;
      - Cristal fabric is not covered by the guarantee for more than 2 years.

  • Product information